Cancellations and Refunds

Starting work may include:

• Reviewing the submitted form
• Reviewing the customer's circumstances
• Checking supplied information
• Creating a support case
• Providing account guidance
• Preparing requested administrative support
• Configuring the customer's service

Where no work has started, the customer may contact support@aicourierhub.co.uk to request cancellation. The request should include:

• Customer name
• Email address
• Order number

Once work has started, the £74.99 service fee will normally not be refunded. This does not remove any refund or cancellation right that the customer has by law.

A full or partial refund may be considered where:

• CourierHub AI cannot provide the purchased service
• A duplicate payment was taken
• An incorrect amount was charged
• No service work has started
• The service was materially different from what was purchased
• A refund is required by law

A refund is not automatically due merely because:

• A delivery-platform application was rejected
• A document was not accepted
• An account was not activated
• An account remained restricted
• A deactivation appeal was unsuccessful
• A platform took longer than expected
• No courier work became available

CourierHub AI does not control platform decisions.

Customers may cancel their monthly subscription through their dashboard or by emailing support@aicourierhub.co.uk.

Cancelling a subscription stops future monthly renewals. The cancellation of future subscription payments does not automatically refund:

• Previous monthly membership periods
• Features already accessed
• The £74.99 service fee after work has started

Use our online cancellation form to cancel your service request, cancel your subscription or request a refund.

Cancellation and refund requests should be sent to: support@aicourierhub.co.uk