CourierHub AI Terms of Service

CourierHub AI is operated by AI Essentials LTD under the CourierHub business name.

Email: support@aicourierhub.co.uk

CourierHub AI provides independent administrative support and digital tools for delivery drivers. Services may include:

• Courier-platform application guidance
• Account setup assistance
• Document guidance
• Vehicle-detail update assistance
• General support with account issues
• Earnings tracking
• Expense tracking
• Estimated tax calculations
• Courier document organisation
• AI-generated courier guidance
• Subscription dashboard features

All platform names and trademarks belong to their respective owners.

Customers must:

• Be at least 18 years old
• Provide truthful and accurate information
• Use the service for legitimate purposes
• Only submit documents they are authorised to use
• Follow the rules of the relevant delivery platform
• Maintain any required driving licence, insurance, MOT, tax or right-to-work documentation

Customers are responsible for:

• Checking that their information is correct
• Providing genuine documents
• Responding to information requests
• Checking official delivery-platform requirements
• Protecting their login details
• Keeping their email and payment information current
• Reviewing messages sent through their dashboard
• Making their own tax submissions accurately

CourierHub AI must not create or submit false information on behalf of a customer.

Customers must not send or upload:

• Passwords
• One-time passcodes
• Card PINs
• Online-banking details
• Security answers
• Recovery codes
• Complete payment-card details

CourierHub AI cannot guarantee:

• Application acceptance
• Account activation
• Document approval
• Completion within a particular time
• Account reinstatement
• Removal of an account restriction
• Available courier work
• A particular earnings level
• Acceptance of any tax calculation by HMRC

All final decisions are made by the relevant platform, organisation or service provider.

CourierHub AI charges a £74.99 service fee for applicable onboarding, account-support or administrative work. The £74.99 service fee covers work such as:

• Reviewing the customer's support request
• Assessing the customer's account situation
• Providing account setup guidance
• Checking relevant information
• Preparing the customer's support case
• Providing administrative assistance
• Configuring relevant CourierHub services

Before payment, the checkout clearly displays:

• The initial amount
• The £74.99 service-fee element
• The monthly subscription price
• The first monthly payment date
• How often the payment renews
• How the customer can cancel

Subscriptions continue monthly until cancelled.

Customers can cancel by:

• Using Dashboard → Membership → Cancel Subscription
• Emailing support@aicourierhub.co.uk

After cancellation: future renewals stop, the effective cancellation date is displayed, an email confirmation is sent, access continues until the end of the paid period, and a cancellation reference number is generated. Customers are not required to telephone or provide a cancellation reason.

When a subscription payment fails, CourierHub AI will notify the customer by email, display the failed payment in the dashboard, allow the customer to update their payment method, explain whether another attempt will be made, and temporarily restrict paid features only after reasonable notice.

Customers must not use CourierHub AI to:

• Submit false documents
• Impersonate another person
• Operate another person's courier account
• Rent, sell or share a courier account
• Avoid a legitimate platform restriction through deception
• Provide false identity or right-to-work information
• Commit fraud
• Harass staff
• Access another customer's data
• Upload harmful software
• Misuse the AI assistant
• Break the law or platform rules

CourierHub AI may suspend or close an account where serious misuse, fraud or unlawful conduct is reasonably suspected.

Earnings and tax figures are based on information entered by the customer. CourierHub AI does not guarantee that earnings records are complete, that an expense will be accepted by HMRC, that tax estimates are exact, or that a downloaded report is ready to submit without checking.

CourierHub AI is not an accountant, tax adviser or HMRC representative.

The AI Courier Assistant provides general information and personalised suggestions. AI responses may contain errors, be incomplete, become outdated, or require confirmation from an official source.

CourierHub AI may suspend an account because of failed payments, false information, fraudulent documents, security concerns, serious misuse, abuse of staff, or breach of these Terms. Where appropriate, the customer will be told why the account was suspended and how to contact support.

CourierHub AI does not guarantee that the website will always be available without interruption. Temporary interruptions may occur because of maintenance, security work, technical faults, payment-provider problems, database problems or third-party service outages.

CourierHub AI is not responsible for independent decisions made by delivery platforms, or for losses caused by incorrect customer information, missing documents, failure to follow platform instructions, rejected applications, account restrictions, deactivated accounts, unavailable courier work, unachieved earnings expectations, incorrect tax information entered by the customer, or third-party service outages.

Nothing in these Terms removes customer rights or business responsibilities that cannot legally be excluded.

Questions about these Terms should be sent to: support@aicourierhub.co.uk